Yvonne insists on high standards of performance and serves to clients.

She ensures that staff receives training or coaching to equip them for specific requirements.

She is an assured, forceful, impressive, decisive and unhesitating individual.

She steps forward to take the initiative unprompted, takes tough decisions when necessary, even when they are unpopular.

She introduces her own creative and innovative thinking, by way of challenging exciting ways of doing things.

B. Thornhill